Mexico Jacket

    Our Policies

    1. Return & Refund Policy

    At USA Leather Jacket, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

    Returns

    • You may request a return within 14 days of receiving your order.

    • The item must be unused, unworn, and in original condition.

    • All tags must be attached.

    • Customized or made-to-measure jackets are non-refundable unless defective.

    Non-Returnable Items

    • Custom-size orders

    • Clearance or sale items

    • Used or damaged products (caused by customer)

    Refund Process

    • Once we receive and inspect the item, we will notify you.

    • Approved refunds will be processed within 5–7 business days.

    • Refunds will be issued to the original payment method.

    Customers are responsible for return shipping charges unless the product is defective or incorrect.

    2. Order Cancellation Policy

    • Orders can be cancelled within 24 hours of placing the order.

    • After 24 hours, cancellation may not be possible as processing may begin.

    • Custom or personalized orders cannot be cancelled once production starts.

    To cancel an order, contact our support team immediately with your order number.

    3. Payment Policy

    We accept secure payments through:

    • Credit/Debit Cards

    • PayPal

    • Stripe (if applicable)

    Payment Terms:

    • Full payment is required before order processing.

    • All transactions are secured and encrypted.

    • We do not store your payment details.

    If your payment fails, please contact your bank or try another payment method.

    4. Shipping Policy

    Processing Time:

    • Orders are processed within 2–4 business days.

    • Custom orders may take 5–10 business days for production.

    Delivery Time:

    • USA: 5–8 business days

    • International: 7–14 business days

    (Delivery time may vary during holidays.)

    Shipping Charges:

    • Free shipping on selected orders (if applicable).

    • Tracking details will be provided once shipped.

    We are not responsible for delays caused by customs or courier services.

    Frequently Asked Questions (FAQs)

    1. How do I track my order?

    You can track your order using the tracking number sent to your email after dispatch.

    2. Do you offer exchanges?

    Yes, exchanges are available for size issues within 14 days.

    3. Are your jackets real leather?

    Yes, we use high-quality genuine leather unless otherwise specified.

    4. What if I receive a damaged product?

    Please contact us within 48 hours with pictures. We will arrange a replacement or refund.

    5. Do you ship internationally?

    Yes, we ship worldwide.

    6. Can I modify my order after placing it?

    Modifications are possible within 24 hours of placing the order.